Welcome to our customer services portal - below are some FAQs to answer most problems.
If you have any additional questions, concerns or comments please contact our customer services department at firstname.lastname@example.org
I'M HAVING DIFFICULTY PLACING AN ORDER?
We are sorry to hear you are having trouble placing an order. The easiest solution is to contact our customers service team at email@example.com
CAN I CHANGE MY ORDER ONCE I PLACED IT?
Once your order has been confirmed, it's impossible for you, or us, to change it prior to dispatch. Please contact us if you have placed an order incorrectly and we will cancel that order, allowing you to re-order the correct items.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
Every product will be shipped within 1 working day. If a product is ordered after 12:00 eastern time the goods will be shipped out the following working day.
YOU GUYS DO WHOLESALE?
Please contact us for any wholesale-related queries at firstname.lastname@example.org
DO WE I GET A TRACKING NUMBER WITH SHIPPING?
We don't currently offer tracking numbers with shipment to ensure the lowest shipping costs possible.
WHAT PAYMENT TYPES DO MONTY MILLER ACCEPT?
We currently accept PayPal™, MasterCard™ and VISA™
(securely processed with Paypal™).
DO YOU DELIVER TO PO BOX ADDRESSES?
We do not deliver to PO BOX addresses for security reasons.
WHAT IF MY ORDER IS NOT CORRECT?
Please contact us via email and we will look into it. Please include your order reference at all times when e-mailing our customer services.
HOW DO I RETURN AN ITEM OR AN ORDER?
We are happy to refund any purchases within 14 days from receipt. To return an item you must contact customer services to obtain a Returns Number which must be including with your return. All returns must be sent via registered mail in their original condition, to the address below.
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at our own cost.
Felix Major Returns
1213 rue de caen
Boucherville Quebec J4B 8J5